FAQs – Shipping, Returns, Orders & More

General

All styles are proudly designed with care. We carry a mixture of locally and internationally produced pieces. Each product description includes its manufacturing origin.

If your desired item is out of stock, click ‘Find in Store’ on the product page to check availability at nearby locations. For sold-out styles, contact us via the website’s support form.

To verify in-store stock, use the ‘Find in Store’ tool on the product page. We recommend confirming availability with the store before visiting.

Returns & Refunds

  • Online purchases can be returned within 14 days (domestic) or 30 days (international) of receipt, provided items are unworn, unwashed, and tagged.
  • Final Sale items cannot be returned unless faulty. Exclusions are marked at checkout.
  • In-store returns: Bring your order confirmation for refunds, exchanges, or a digital returns card (valid 12 months).
  • International returns: Eligible for refunds or digital cards only; exchanges require in-store visits.
  • Afterpay orders: Must be returned by post for refunds to your Afterpay account.

For faulty/damaged items, submit details via our website’s contact form with photos for assessment. Free return shipping will be arranged if approved.

Shipping & Delivery

  • Tracking details are emailed upon dispatch. Missing tracking? Request a resend via our support form.
  • Domestic deliveries typically arrive within 4–7 business days. International timelines vary by destination.
  • Unreceived orders after 10 business days: Contact us to initiate a carrier enquiry.

We ship to 50+ countries, including the US, UK, Canada, and EU nations. Duties/taxes are the customer’s responsibility.

Gift Cards

  • Digital gift cards are valid for 3 years and redeemable online or in-store.
  • Physical gift cards are also available.
  • Lost/stolen cards cannot be replaced.

Loyalty Program

Join our rewards program by registering online. Points are redeemable at checkout; ensure you’re logged in to apply benefits. Tier details are available on the program’s page.

Technical Support

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